Client Testimonials

 

8/15/12

If you are selling your home in the North Park area, the only agent to see is Mary McT!  Mary and her partner Z are experts at selling homes in North Park.  Mary specializes in the North Park area and works hard to get the best price for your home.  Her and Z are very attentive to your needs and concerns and do everything possible to make selling your home a smooth, efficient, and hassle-free experience.  This was my first time selling a home and there were some extentuating circumstances that I knew would complicate the process, but Mary assured me that she could handle anything that came up.  When trouble did arise, as I knew it would, Mary tapped in to her seemingly inexhaustible resources and kept the sales process moving along.  Throughout the whole process, Mary and Z seemed more like longtime friends rather than just real estate agents selling another house.  Any concerns or questions I had were quickly taken care of by Mary or Z.  I always felt like I was their number one client (even though I knew I wasn't).  I cannot recommend Mary and her team enough to anyone selling their home In North Park.  Mary and Z are simply the best.

Doug Wolf

 

12/19/11

Hey Mary, thanks so much for the wine you sent. That was especially thoughtful of you.  Thanks for your hard, quick, and always accurate work. I hope to send some referrals your way!
Enjoy the holidays!

Craig

 

Hi Z and Mary -

Just a note to thank you very much for the gift and for doing such a great job helping us sell our house.  Although it was extremely crazy at the end (and maybe a little tense on our part) everything seemingly went well and we are very pleased with the outcome.  Many apologies for leaving the place without patching and being able to get the remaining bits of trash, as we were a bit frantic at the time and were not able to get to everything.  We still seem to be digging out quite a bit.  Again, thanks for the hard work and great results - we definitely will recommend your services to others!

Kind regards,
Mike and Corinne Ruzzo

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Mary McT Real  Estate Group  Client Service Review

 

Client : Stephanie Jones                                                      Date  11-17-11

Address of Home: 3576 Park Villa Drive, San Diego Ca. 92104

Thank you for choosing the Mary McT Real Estate Group to market and sell your home. In order to improve our service we invite you to share your comments with us.

Satisfaction/Improvements

On a scale of 1 to 10, (10 being the best) how would you rate your overall satisfaction with my service? 10+

What aspects of my service were of most importance to you?

The customer service I received was exceptional!  Communication was frequent and comprehensive. I always knew what was happening and what needed to get done. I felt like I was their only client and selling my house was their priority.  The entire process was first rate; from staging my house, frequent open houses, continuous feedback, attention to detail, taking initiative, making the extra effort. It all worked! All around excellent service!

3. What aspects of my service was of least importance to you?

When selling a home everything is important; at least it was to me. It all was first rate.

4. What aspects of my service could use improvement? Nothing I can think of.

Comments:

 If you were to recommend my services to someone you know how would you finish the following sentences?

Mary McT’s group professionalism is exceptional! Their business acumen and realestate market knowledge is unsurpassed.

 

Mary McT’s group communication was first rate. I was kept informed every step of the way.

Mary McT’s group made us feel as if I was their most important client!

Comments:Selling a home in this economic environment was a scary proposition. Mary McT and her very efficient team were exceptional every step of the way. Their business acumen combined with their outstanding customer service make Mary McT the best realtor on the planet!

 

July 14th 2011

 

June 28th 2011

 

April 26th 2011

3611 Utah St.

 

Dear Mary, Zee and the rest of the team,

I can' t adequately  express my gratitude to both of you for ALL that you did, way above the call of duty.  You're not like other realtors; you're more like mother-hens, noticing everything, solving every problem, offering encouragement at every step.
 
The organization you've created is extraordinary.  You have some expert person to plug in to every problem. Now that I think of it,  you're really more like mafia bosses, with soldiers at your beck and call.  It all works beautifully; don't tell the cops.
 
Please let me take you to a great dinner in San Diego.  The movers are coming tomorrow, the cleaners the next day, and I'll ship my car from Philadelphia where I'll stay for some days with my sister .
 
I'll call you when I get to Shawn and Irma's.
 
Thanks a million.
 
Helen

 

 

                                Mary McT Real  Estate Group
                                     Client Service Review

Client Name_Joseph Cornwall                                       Date_05/03/10_______
Address of Home_3041 B Street  . San Diego, CA. 92102           email:_mrjosephcornwall@gmail.com


Thank you for choosing the Mary McT Real Estate Group to market and sell your home. In order to improve our service we invite you to share your comments with us.

Satisfaction/Improvements
On a scale of 1 to 10, (10 being the best) how would you rate your overall satisfaction with my service?
___10___________________________________________________________________________________

2. What aspects of my service were of most importance to you?
_Quick Sale________________

3. What aspects of my service was of least importance to you?
__All were important since they are aimed at a quick sale.

4. What aspects of my service could use improvement?
_None________________________________________________________________________________________________________________________________________________________

Comments:
 If you were to recommend my services to someone you know how would you finish the following sentences?

Mary McT and team’s professionalism was excellent.

Mary McT and team’s communication was clear and accurate.

Mary McT and team made us feel that were going to sell our house within a week.

Bottom line because we used Mary McT and team we feel we made the right decision.
Comments:

I never thought that I would have a positive experience with a real estate agency, but I did with your group.  I don’t think that we would have sold our house with another agency.  Thanks for your hard work.  I think that it paid off for all of us.

 

 

                                 Mary McT Real  Estate Group
                                        Client Service Review

Client Name_Krista Weymouth          Date___5/3/2010_____
Address of Home_2747 Dale St  . San Diego, CA. 92104           email:_krista.weymouth@gmail.com


Thank you for choosing the Mary McT Real Estate Group to market and sell your home. In order to improve our service we invite you to share your comments with us.
Satisfaction/Improvements
On a scale of 1 to 10, (10 being the best) how would you rate your overall satisfaction with my service?
_10__

2. What aspects of my service were of most importance to you?
__Knowledge of the market, approach to the sale in regards to open houses and timing, low key but consistent contact and approach, stager was a great help__

3. What aspects of my service was of least importance to you?
________________________________________________________________________________________
4. What aspects of my service could use improvement?
___this is weird (for me) but i really have no suggestions!  everything went so smoothly!___

Comments:
 If you were to recommend my services to someone you know how would you finish the following sentences?

Mary McT and team’s professionalism was…over the top

Mary McT and team’s communication was…low key but consistent and completely knowledgeable

Mary McT and team made us feel…like we were part of a team trying to get something done together

Bottom line because we used Mary McT and team we feel we made…she knew the market better and would work harder without being annoying about it
Comments:


Thank you both so much for everything!  You were seriously wonderful to work with.

 

 

 

                                           Mary McT Real  Estate Group

Client Service Review

 

Client Name_PETER SHUMAKER                                       Date__4 NOV 09

email:_patrice_shumaker@yahoo.com

 

 

Thank you for choosing the Mary McT Real Estate Group to market and sell your home. In order to improve our service we invite you to share your comments with us.

Satisfaction/Improvements

On a scale of 1 to 10, (10 being the best) how would you rate your overall satisfaction with my service?

_10._____________________________________________________________________________________

2. What aspects of my service were of most importance to you?

_Excellent overall customer service.  Loved the team approach, your availability, and approachable demeanor._____

3. What aspects of my service was of least importance to you?

_Pink is not my favorite color. _______

4. What aspects of my service could use improvement?

_Can't think of anything obvious, and we saw you at both ends.________

________________________________________________________________________________________ 

Comments:

 

You are a valued client and your referrals are the heart of our business.  If you were to recommend our services to someone you know how would you finish the following sentences? 

Mary McT and team's professionalism was a breath of fresh air.

Mary McT and team's communication was abundant.  Very responsive and more importantly proactive. 

Mary McT and team made us feel comfortable, like we had a team of advocates working behind the scenes for us.  By the end of the process  one of our kids had started calling her "Aunt Mary."

Bottom line because we used Mary McT and team we feel we made the right choice for both the sale and purchase of our new home. 

Comments:

 

 

         Mary McT Real  Estate Group

Client Service Review

Client Name__Paul Brieck                                                                                  Date__13/8/2009________________

email:__ paul@generationcontracting.com___ Office (858) 679-9928 ext.231

Cell (858) 688-1992

 

Thank you for choosing the Mary McT Real Estate Group to market and sell your home. In order to improve our service we invite you to share your comments with us.

Satisfaction/Improvements

On a scale of 1 to 10, (10 being the best) how would you rate your overall satisfaction with my service?

____________10__________________________________________________________________________

2. What aspects of my service were of most importance to you?

_________Clear and timely communication _______________________________________________________________________________

3. What aspects of my service were of least importance to you?

It was all useful and relevant

________________________________________________________________________________________

4. What aspects of my service could use improvement?

________________________________________________________________________________________

Comments:

You are a valued client and your referrals are the heart of our business.  If you were to recommend our services to someone you know how would you finish the following sentences? 

Mary McT and team’s professionalism was knowledgeable, prompt, and thorough. They always did what they said they would

Mary McT and team’s communication was clear and timely. Most times I received a call from Mary before I needed to call her.

Mary McT and team made us feel that we were being represented by a realtor that had high expectations of the level of service and professionalism they provided.

Bottom line because we used Mary McT and team we feel we made the best choice in selecting our realtor

 

Comments: At first I had doubts that Mary and her team would actually do all the things they promise to do in their promotional literature. They did everything they promised along with providing professionalism at a very high level. I would use them again and recommend them to everyone.

 

 

 

 

 

 

         Mary McT Real  Estate Group

Client Service Review

 

Client Name:  Chris Muntz & Danny Kaffer                            Date 11/25/08

Email: chrismuntz@cox.net  dkaffer@gmail.com

Forwading address: 

 

Thank you for choosing the Mary McT Real Estate Group to market and sell your home. In order to improve our service we invite you to share your comments with us.

Satisfaction/Improvements

On a scale of 1 to 10, (10 being the best) how would you rate your overall satisfaction with my service?

 10

2. What aspects of my service were of most importance to you?

Lots of communication and fast answers day and night to all of our questions.  Your working relationship with Chris Scelfo, you two work great together.

3. What aspects of my service was of least importance to you?

      Being first timers, every aspect seemed important to us. 

4. What aspects of my service could use improvement?

      We are 100% satisfied, I cant think of anything that needs improvement.   

Comments:

 

You are a valued client and your referrals are the heart of our business.  If you were to recommend our services to someone you know how would you finish the following sentences? 

Mary McT and team’s professionalism was…excellent. 

Mary McT and team’s communication was…the best.  Immediate responses to emails and phone calls day or night.  We never had a question go un-answered. 

Mary McT and team made us feel…Like friends or family members.  After closing we were a little sad to know that we wouldn’t be talking with Mary on a daily basis anymore. 

Bottom line because we used Mary McT and team we feel we made…a great decision.  We were not pressured in any way, Mary was very upfront and honest through the entire process. 

Comments:

      Choosing Mary as our agent was the best decision we made.  Mary took the time to explain everything as many times as needed, we learned a lot through this process.  We were never pressured or pushed in any particular direction.  Before meeting Mary I had talked to another Realtor who seemed more like a salesman looking for a commission, I didn’t get the feeling that our best interesets would be met.  That’s not the case with Mary.  It was such a relief to know we were working with such honest and trustworthy people.  We will definatly recommend Mary and team to anyone looking to buy or sell a home. 

 

 

 

 

 

 

 

 

         Mary McT Real  Estate Group

Client Service Review

 

Client Name__Greg and Anna Bryson                                                                                  Date__06/28/2009________________

email:_gregory.bryson@gmail.com______

_

 

Thank you for choosing the Mary McT Real Estate Group to market and sell your home. In order to improve our service we invite you to share your comments with us.

Satisfaction/Improvements

On a scale of 1 to 10, (10 being the best) how would you rate your overall satisfaction with my service?

_____10_________________________________________________________________________________

2. What aspects of my service were of most importance to you?

___Communication, responsiveness, overall professionalism___________________________

3. What aspects of my service were of least importance to you?

________________________________________________________________________________________

4. What aspects of my service could use improvement?

________________________________________________________________________________________

________________________________________________________________________________________ 

Comments:

 

You are a valued client and your referrals are the heart of our business.  If you were to recommend our services to someone you know how would you finish the following sentences? 

Mary McT and team’s professionalism was excellent.

Mary McT and team’s communication was outstanding.

Mary McT and team made us feel like valued clients and friends. 

Bottom line because we used Mary McT and team we feel we made the right choice in selecting a real estate agent and would be happy working with her again. 

Comments:

 

We enjoyed working with Mary.  She understood our needs and assisted us in purchasing a great home. 

 

 

 

 

 

 

 

 

 

 

  

 

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