Client Testimonials
Client Testimonials
Mary McT Real Estate Group
Client Service Review
Client Name:_Jen and Sara McPherson_
Thank you for choosing the Mary McT Real Estate Group to market and sell your home. In order to improve our service we invite you to share your comments with us.
Satisfaction/Improvements
On a scale of 1 to 10, (10 being the best) how would you rate your overall satisfaction with my service?
Hands down a 10!
2. What aspects of my service were of most importance to you?
Availability, attention to detail, and great inspector and contractor referral.
3. What aspects of my service was of least importance to you?
It was our first house so everything seemed important and you didn’t minimize any of our concerns.
4. What aspects of my service could use improvement?
None
Comments:
If you were to recommend my services to someone you know how would you finish the following sentences?
The Mary McT Real Estate Group’s professionalism was exceptional.
The Mary McT RE Group’s communication was beyond our expectations.
The Mary McT RE Group made us feel like their only client. They were always available to meet, talk, or e-mail.
Bottom line because we used The Mary McT RE Group we feel we made like we found the perfect home for our family. They never pressured or rushed us. Unfortunately we will eventually be moving back to the east coast. We will definitely use Mary McT to sell our home!
12/11/11
Hey Mary, thanks so much for the wine you sent. That was especially thoughtful of you. Thanks for your hard, quick, and always accurate work. I hope to send some referrals your way!
Enjoy the holidays!
Craig
Mary McT Real Estate Group Client Service Review
Client :
Stephanie Jones Date 11-17-11
Address of Home:
3576 Park Villa Drive, San Diego Ca. 92104
Thank you for choosing the Mary McT Real Estate Group to market and sell your home. In order to improve our service we invite you to share your comments with us.
Satisfaction/Improvements
On a scale of 1 to 10, (10 being the best) how would you rate your overall satisfaction with my service? 10+
What aspects of my service were of most importance to you?
The customer service I received was exceptional! Communication was frequent and comprehensive. I always knew what was happening and what needed to get done. I felt like I was their only client and selling my house was their priority. The entire process was first rate; from staging my house, frequent open houses, continuous feedback, attention to detail, taking initiative, making the extra effort. It all worked! All around excellent service!
3. What aspects of my service was of least importance to you?
When selling a home everything is important; at least it was to me. It all was first rate.
.4. What aspects of my service could use improvement? Nothing I can think of.
Comments:
If you were to recommend my services to someone you know how would you finish the following sentences?
Mary McT’s group professionalism is exceptional! Their business acumen and realestate market knowledge is unsurpassed.
Mary McT’s group communication was first rate. I was kept informed every step of the way.
.
Mary McT’s group made us feel as if I was their most important client!
Comments:Selling a home in this economic environment was a scary proposition. Mary McT and her very efficient team were exceptional every step of the way. Their business acumen combined with their outstanding customer service make Mary McT the best realtor on the planet!
11/8/11
I recently worked with Mary and Zee to both buy a house and sell a house in North Park. I had bought property before, but had never worked with a real estate agent. (I am a real estate attorney and had handled the transactions myself.) I sought out Mary and Zee because of their intimate knowledge of the North Park market and because they had been highly recommended by several friends and acquaintances. Working with them was absolutely amazing.
The level of service we received was outstanding. Mary was organized, professional, hard-working, thorough, efficient, and dependable. She is extremely knowledgeable about not only the market, but all aspects of a sale on both sides of the transaction. I felt completely comfortable relying on her expert advice and really appreciated her matter-of-fact, calm, and subtle manner of negotiation - extremely effective.
In addition, Mary and Zee are warm, caring, and generous people - they truly take customer service seriously and to the next level and beyond.
Amy DeVaudreuil and Janet Tung
Mary McT Real Estate Group
Client Service Review
Client Name_PETER SHUMAKER 11/4
email:_patrice_shumaker@yahoo.com
Thank you for choosing the Mary McT Real Estate Group to market and sell your home. In order to improve our service we invite you to share your comments with us.
Satisfaction/Improvements
On a scale of 1 to 10, (10 being the best) how would you rate your overall satisfaction with my service?
_10._____________________________________________________________________________________
2. What aspects of my service were of most importance to you?
_Excellent overall customer service. Loved the team approach, your availability, and approachable demeanor._____
3. What aspects of my service was of least importance to you?
_Pink is not my favorite color. _______
4. What aspects of my service could use improvement?
_Can't think of anything obvious, and we saw you at both ends.__
________________________________________________________________________________________
Comments:
You are a valued client and your referrals are the heart of our business. If you were to recommend our services to someone you know how would you finish the following sentences?
Mary McT and team's professionalism was a breath of fresh air.
Mary McT and team's communication was abundant. Very responsive and more importantly proactive.
Mary McT and team made us feel comfortable, like we had a team of advocates working behind the scenes for us. By the end of the process one of our kids had started calling her "Aunt Mary."
Bottom line because we used Mary McT and team we feel we made the right choice for both the sale and purchase of our new home.
Comments:
Mary McT Real Estate Group
Client Service Review
Client Name_Nooreen Carrasquillo ________________
email:__nooreencarr@aol.com_____
Thank you for choosing the Mary McT Real Estate Group to market and sell your home. In order to improve our service we invite you to share your comments with us.
Satisfaction/Improvements
On a scale of 1 to 10, (10 being the best) how would you rate your overall satisfaction with my service?
10
2. What aspects of my service were of most importance to you?
All my questions were answered immediately. Follow up was excellent.
3. What aspects of my service were of least importance to you?
Everything was of the utmost importance and handled promptly.
4. What aspects of my service could use improvement?
I honestly could not think of anything that would need improvement. I stated what was important to me and a perfect match was located for me.
Comments:
I would recommend Mary McT and team to anyone and everyone in a heartbeat.
You are a valued client and your referrals are the heart of our business. If you were to recommend our services to someone you know how would you finish the following sentences?
Mary McT and team’s professionalism was top of the line.
Mary McT and team’s communication was excellent. Never did a question go un-answered.
Mary McT and team made us feel like family.
Bottom line because we used Mary McT and team we feel we made the right choice and got the best representation available.…
Comments:
I would recommend Mary McT and team to any and all of my friends and acquaintances in a heart beat[
Mary McT Real Estate Group
Client Service Review
Client Name: César López and Adriana Chavarin
email: escesarlopez@sbcglobal.net
Thank you for choosing the Mary McT Real Estate Group to market and sell your home. In order to improve our service we invite you to share your comments with us.
Satisfaction/Improvements
On a scale of 1 to 10, (10 being the best) how would you rate your overall satisfaction with my service?
10
2. What aspects of my service were of most importance to you?
We found the prompt way that you scheduled visits to potential properties, your follow-up on getting information on properties before we made offers and your insights into the property values/area trends most helpful in this process. Also, after our offer on the home was accepted, we found your ability to coordinate details related to inspections, home repairs and communication with sellers made it easier for us to get through the escrow process.
3. What aspects of my service was of least importance to you?
We did not need assistance with our loan financing because we had a mortage broker we wanted to work with.
4. What aspects of my service could use improvement?
Comments:
You are a valued client and your referrals are the heart of our business. If you were to recommend our services to someone you know how would you finish the following sentences?
Mary McT and team’s professionalism was…at the center of the process we followed that led to our purchasing a new home.
Mary McT and team’s communication was…reliably consistant and always informative.
Mary McT and team made us feel…confident that we would find our ideal home.
Bottom line because we used Mary McT and team we feel we made…a smart buy for the long term.
Mary McT Real Estate Group
Client Service Review
Client Name: Chris Muntz & Danny Kaffer
Email: chrismuntz@cox.net dkaffer@gmail.com
Thank you for choosing the Mary McT Real Estate Group to market and sell your home. In order to improve our service we invite you to share your comments with us.
Satisfaction/Improvements
On a scale of 1 to 10, (10 being the best) how would you rate your overall satisfaction with my service?
10
2. What aspects of my service were of most importance to you?
Lots of communication and fast answers day and night to all of our questions. Your working relationship with Chris Scelfo, you two work great together.
3. What aspects of my service was of least importance to you?
Being first timers, every aspect seemed important to us.
4. What aspects of my service could use improvement?
We are 100% satisfied, I cant think of anything that needs improvement.
Comments:
You are a valued client and your referrals are the heart of our business. If you were to recommend our services to someone you know how would you finish the following sentences?
Mary McT and team’s professionalism was…excellent.
Mary McT and team’s communication was…the best. Immediate responses to emails and phone calls day or night. We never had a question go un-answered.
Mary McT and team made us feel…Like friends or family members. After closing we were a little sad to know that we wouldn’t be talking with Mary on a daily basis anymore.
Bottom line because we used Mary McT and team we feel we made…a great decision. We were not pressured in any way, Mary was very upfront and honest through the entire process.
Comments:
Choosing Mary as our agent was the best decision we made. Mary took the time to explain everything as many times as needed, we learned a lot through this process. We were never pressured or pushed in any particular direction. Before meeting Mary I had talked to another Realtor who seemed more like a salesman looking for a commission, I didn’t get the feeling that our best interesets would be met. That’s not the case with Mary. It was such a relief to know we were working with such honest and trustworthy people. We will definatly recommend Mary and team to anyone looking to buy or sell a home.
Cli
